FAQ about Online Academy for Communication

Your source for answers to frequently asked questions and tips for optimal use of the learning environment

Below we have listed answers for the most commonly asked questions. Please choose a category where your question most likely is and check for an answer. If you don’t see what you are looking for, please reach out to us via our contact form. We would only be too glad to help!

FAQ's by category


How do I create an account?

You can create an account by clicking on the button ‘REGISTER’ on the homepage; you will then fill in all the necessary information and finally click ‘Complete Sign Up.’ That’s it. After a short while, you will receive an e-mail to confirm your registration. After you have done so, you are then able to Login onto the Course pages and can start right away with you Free Sample Course.


After I have subscribed to a course, how do I get access to that course?

After your subscription and the web shop check-out procedure, you will receive an e-mail with detailed information about how to access your course page. In short: You login onto your account and, in the menu to your left, choose the option ‘My Courses.’ A page will be open that includes a list of all the courses you have access/subscribed to. When you click on the name of the course you can start right away with the first lesson. You do not need any course material, that is all integrated.

After I have made an account, how do I access the Free Trial Course?

Login onto your account and in the menu to your left, choose the option ‘My Courses.’ A page will be open with a list of all the courses you have access/subscribed to. After you click on the name of the course, you can start right away with the first lesson. You do not need any course material, that is all integrated.

What Courses do you offer?

At the moment, we offer two courses: Words That Work | Basics and Words That Work | Advanced. Both courses are part of our training-program that helps students achieve the skills of a “Practitioner Nonviolent Communication.” For those who would like to sample before committing, we offer our Free Trial Course, which allows you to begin the Basics course, just a sa subscribed participant would. You may access the Free Trial Course simply by creating an account. (see Account category, for creating an account)


When do I receive a badge (ComBa)

After you have finished the final lesson of a module and the quiz has been reviewed by the course leader, you will receive an e-mail message with instructions on how to claim your ComBa and how you can share this with the whole wide world.

Course Modules

What are course modules?

The courses are divided into 7 modules – 4 in the Basic Course and 3 in the Advanced Course. Each module is linked to a ComBa that represent the steps you have mastered towards achieving the skills of a Practitioner of Nonviolent Communication.


Change password

You can change your password by navigating to  profile page after you have logged in, then clicking on “My Profile” in the menu at the left side of your screen. Next, click on “Settings,” and finally click on the tab “General,” where you will see a prompt to change your password.

Lost password

Please visit our Login-page and enter the e-mail-address that you used to create your account. Next, click on the button “Reset your password.” An e-mail will then be sent to you with instructions on how to reset your password.

How do I login onto the course pages?

Please visit our Homepage and click on ‘Login’ in the top-menu. You can then login to your course pages and community section, either by typing your User-name and Password or if you wish with your Facebook, LinkedIn or Twitter-account.


Can I redo a lesson or a quiz

Yes, you can. You can redo a lesson and the corresponding quiz up to 9 times. Only the score approved by the course leader will be added to your total score.

When can I start the next lesson?

When you have finished a lesson by submitting the corresponding quiz, you have to wait until the course leader has reviewed your answers and sent you a reply before you begin the next lesson. On weekdays, you will usually receive a response within 24 hours. The course leader marks with his or her reply in one of two ways: 1. “completed,” in which case you can move on to the next lesson or 2. he or she invites you to redo the quiz.

What happens after I have finished a lesson?

A lesson is finished after you have submitted a quiz. The intention is that you practice with the proposed skills before you move on to the next lesson. You will be granted access to the next lesson after your course leader has reviewed your submitted answers. The lesson will then be marked as complete and you will receive an e-mail with the results. As soon as you receive that e-mail, you can start the next lesson.

How do I access the first lesson of a course?

After you login, go to the menu on the left and click on ‘My courses.’ A page will open up and show a list of the course(s) you have subscribed to. Click on the name of the course you seek, and you will be directed to the page with the names of all lessons in that course. Click on the name of the lesson you want to access, then proceed as prompted.


When do I receive the final score of a quiz?

Upon submission of a quiz, the awarded maximum points will be added to your score. Your final score, however, may be adjusted after the course leader has reviewed your quiz.

Can I redo a Quiz?

Yes, you can. You can redo a quiz up to 9 times. We will only add the earned points to your overall score when a quiz has been approved by you and the course leader.

When do I receive feedback on a submitted quiz?

Our goal is to send you a reply with feedback within 24 hours of receiving your quiz.

How do I access a lesson-quiz

At the end of the lesson-text, you will see a section called “Quizzes Status,” and the name of the quiz (in green). When you click on the name of the quiz, another screen will open and you will get access to the questions of the correspondening lesson. The question section appears automatically.

How do I submit a quiz?

After you have read the lesson and answered the corresponding questions, you can submit a quiz by clicking on the button “FINISH QUIZ.” Usually, you will receive feedback on the submitted quiz within 24 hours.

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